Join the Revolution in Animal Care: Building A Space Where Animals Come First!

Location: Bang Na, Bangkok

Are you ready to be part of something extraordinary in Thailand? ADI, the leading Veterinary hospital group, is venturing into this beautiful land with a commitment to change the way pets are cared for. And you could be our pioneering Customer Service Team Leader!

About Us: Pioneers in Pet Care

With ADI, veterinary care isn’t just a service; it’s an art. Our calming hospitals resonate with compassion, and the human-animal bond is at the heart of everything we do. With world-class clinical care, we’re setting unparalleled standards.

Now, we want YOU to build our future in Thailand, where every pet receives warm, outstanding, and personal care.

Position Summary: Be the Leader

Imagine setting up the very first Customer Service team of ADI in Thailand. Your hands-on role is not confined to an office but will actively shape systems, recruiting, and onboarding the entire team, as well as working face-to-face with our clients and on the Hospital floor. Here’s an opportunity to grow, develop, and be proud of creating something that betters the world for our furry friends.

Responsibilities:

• Induction & Training: Recruit, train and guide the new team, making them part of our vision.
• Team Management: Oversee staffing, leave, and rotas, ensuring harmony.
• Client Relations: Handle inquiries and complaints with empathy and assurance.
• Quality Assurance: Evaluate systems and quality, initiate positive changes.
• Communications: Supervise Social Media, Emails, and respond promptly to feedback.
• Sales & Promotion: Drive goals and new initiatives, tracking KPIs and presenting reports.
• Innovation: Participate in research for new products and business growth.
• Day-to-Day: Manage day to day issues that may arise within the team or with individuals, deal with general telephone enquiries from clients, book appointments and register new patients, ensuring full information is given.

Required Skills & Knowledge:

• 4+ years in customer service, marketing, public relations, or related fields.
• Exceptional leadership, communication, and problem-solving skills.
• Passion for animal care and the agility to thrive in a fast-paced environment.

Why Join Us? What Makes ADI Different:

• A Dynamic Culture: Where innovation and ideas flourish.
• Job Satisfaction: Be proud to transform pet care in SE Asia.
• A Committed Team: Passionate about increasing quality access for animals and owners.
• Attractive Rewards: Competitive package and performance bonuses.

Become a part of our legacy. Be the face that introduces a new era of Pet Care. At ADI, you’re not just filling a role; you’re embracing a calling where animals come first.

Share your exceptional skills and passion for pets with us. Let’s make a difference together in Bang Na, Bangkok! Apply now and start a rewarding journey with ADI.

EMAIL OUR TEAM: jobs@theanimaldoctors.org

Embark on an adventure with Animal Doctors International!

We all embark on our Veterinary career expecting it to be a rewarding, dream job. The reality can often be different and lead to frustration, disillusionment and even burnout.

At Animal Doctors International we are acutely aware of the dream vs reality. We endeavour to create an untouchable work-life balance to ensure you can do your best work with the animals we care for.

How?

4 day work week. Yes it includes emergency cover but we understand that this needs to be compensated. While overtime is rare, when it does happen – days in lieu are applied.

Facilities. Our “oldest” hospital is just 3 years old! They are all kitted out with digital x-ray, ultrasound, dental x-ray, cloud based software (paper free!), label printers, immunofluorescence, microscopy, fluid & syringe pumps, BP machines, gas anaesthesia, monitoring equipment, electrocautery, isolation wards, capnograph, ventilator, endoscopy, laser machine, separate cat and dog facility – we are ISFM accredited!

Support. This is a hospital run by vets. We understand the pressures and demands of the job. We put patient care first. This means that we allocate up to 40 minutes per consult, ensuring clear communication with clients which helps develop trust between vet and client. This enables our vets to work up cases fully and create the best treatment plans. Our reception and junior vets are fully trained to ensure the day runs as efficiently and smoothly as possible. We have a team of 12 international vets and 20 junior vets with interests and certificates in different areas. This means that our vets always have a huge depth of experience and knowledge to draw on. With our cloud based clinical software and internal messaging system, our team can access cases and give advice and guidance no matter where we are based. We believe that the best patient care happens when our vets feel confident with the team around them. Our clinical director is always available and ready to step in when needed.

Outreach. Being based in a developing country, means that animal welfare is not always a priority. Fortunately, we have the opportunity to change that. We work with both local charities and international NGOs. Our vets regularly take part in TNR campaigns and also disappear into the jungle to take care  of elephants when needed!

Fun. We have lots of fun. Its the only way to get through the day sometimes! Our team have a terrific sense of humour, especially when it comes to the hilarious miscommunications that naturally happen in a mulitcutural environment! After work drinks are compulsory and are always great craic!

As for the life part… that takes care of itself! We are spoiled living in South East Asia. All our hospitals are located in vibrant, chaotic cities with a profound history and unique culture. When we need a break from city life, a short flight can take you to mountain trekking in Sapa or a white, sandy beach in Phuket. Our team is young and dynamic and loves to help our new arrivals settle in and experience the culture as a local should!

Perks:

• Full relocation support including Visas, Work Permits and Veterinary Registration
• Bring your pet(s)! Nobody knows better how important this is – our amazing Pet Travel team will support you every step
• CPD is key to our vets being at the top of their game and we ensure this thanks to a generous allowance and an annual trip to Singapore Vet Show!
• Advanced study programmes like certificates & specializations are supported.
• We commit to our Vets and provide the highest veterinary salaries in our countries
• We understand you need time to travel, explore and rest – you’ll have 4 weeks of annual leave to use up!
• Support visa for spouses/children where possible.
• Biggest perk of all – YOU HAVE AN IMPACT!

Don’t just take our word for it, here’s what our Vet’s have to say:

My journey with Animal Doctors International started with a phone call from Dr Tara during my travels through South East Asia. Shortly after, I met members of the team and participated in their desexing project in Laos, which sparked my interest in working in this unexpected new environment.

After a while of working in Laos, I relocated to work in their new clinic in Ho Chi Minh City, Vietnam. Apart from the daily tasks and challenges as a (newly graduated) vet, I also saw myself confronted with the language barrier and cultural differences. Being a sole charge veterinarian for sure tested my abilities in many ways and created a certain performance pressure, however, I never truly felt alone, thanks to a supportive team of international vets within ADI just a phone call or message away.

All of this forced me to work more creatively, and independently and helped me gain a better understanding of people and myself. I strongly believe it was a great opportunity for steep professional as well as personal development and growth that I wouldn’t have gone through in a regular Western working environment. On top of all that, I got to live, experience and explore this beautiful country in my time off! Living and working abroad was one of the best decisions for me, and I would highly recommend it to anyone – Dr Cynthia

Animal Doctors International is opening in Cambodia and we are in need of some Junior Veterinarians to join our team!

Pertinent information:
· Competitive Salary based on experience
· Benefits include NSSF, health care for your pet at our hospital, team building events several times a year – we’ve had bowling, ice-skating, escape room, awesome holiday parties and much more
· Full time, 26 days/month, with flexible rolling roster that includes split shifts
· For experienced candidates, the opportunity to travel between different branches of hospitals

What we need from you:
· Love of animals – goes without saying!
· English and Khmer speaker is a must. Chinese is highly desirable
· Multitasker – all true vets have 3 hands!
· Confidence in ability to communicate with clients and colleagues – things happen fast, you must be confident that you understand the plan!
· Not afraid of hard work – we do more than play with puppies and kittens all day!
· A curious mind – someone who asks questions, no robots please!
· Flexible with their time – veterinary medicine is chaotic!
· A sense of humour – this job is tough but if you have the right attitude, it can be so much fun!

What we give you:
· Animals who need you to take care of them
· Modern, brand new hospital with top of the range equipment and medicines
· A teaching environment, not just about veterinary medicine but life too!
· Recognition. If you stay late or perform particularly well, it will be noted and rewarded.
· International environment where you will work closely with people from the UK, Spain, Poland, France, India and more. Great opportunity to learn about different cultures and bad words in new languages!
· Opportunity to work with animals other than cat or dog. We regularly take care of Parrots, Reptiles, Rabbits and even Monkeys!
· A fun place to work – we all think we are comedians!

Note: This is a full time position for Khmer nationality only and the right candidate will be able to work shifts and be available to work OOH as and when required on a rolling schedule.

If you are interested in applying, please contact us on Telegram: +855 92552832 and/or application letter to jobs@theanimaldoctors.org

Looking forward to hearing from you!

Are you an experienced HR wizard who loves animals as much as people? Are you ready to make your mark in the world of veterinary medicine by creating a thriving, multi-cultural workforce? Look no further, because we are on the prowl for a paw-some HR Manager to join our pack!

Who We Are:

We are not your average veterinary hospital group. We are a fast-growing, dynamic organization that provides world-class veterinary care to our furry, feathered, and scaled patients across Vietnam, Laos, Thailand and Cambodia. We believe that every animal deserves a healthy, happy life, and our team of veterinarians, nurses, and support staff are dedicated to making that happen. But we can’t do it alone – we need YOU to help us grow our human talent, drive social impact, and make ADI a force for good in the region.

The Opportunity:

As our new HR Manager, you’ll be responsible for creating and implementing an HR infrastructure that will support our growth in multiple countries. We don’t have a detailed framework yet, so you’ll have the opportunity to shape our HR department from scratch. Think of it as a blank canvas, waiting for your artistic (and strategic) genius to transform it into a masterpiece.

You’ll be a key part of our leadership team, with bottom-line responsibility for all HR matters. And as we continue to grow, you’ll have the chance to expand your role, develop your career, and create a lasting legacy in our company. Did we mention that you’ll be surrounded by adorable animals every day?

Responsibilities:

• Develop, implement, and manage HR policies, procedures, and systems across multiple countries
• Lead talent acquisition and onboarding, ensuring we attract and retain the best and the brightest
• Design and implement training and development programs that help our employees unleash their full potential
• Oversee performance management and employee relations, promoting a culture of feedback and continuous improvement
• Ensure compliance with local labor laws and regulations in each country where we operate
• Manage HR budget and KPIs, with a focus on efficiency, effectiveness, and employee satisfaction
• Be a compassionate and inspiring leader, fostering a positive work environment that prioritizes employee well-being and work-life balance

Qualifications:

• A minimum of 5 years of HR experience, ideally in a multi-country or multi-cultural setting
• A deep understanding of HR best practices, with a desire to break the mold and create something truly innovative
• Excellent communication and interpersonal skills, with the ability to connect with employees at all levels
• A strong sense of humor, because who doesn’t want to work with someone who can make them laugh?
• A passion for animals and a commitment to our mission of providing exceptional veterinary care
• Proactive and motivated, with the ability to drive change and tackle challenges head-on
• Fluency in English

Why Join Us?

At Animal Doctors International, you’ll have the opportunity to make a real difference in the lives of animals and people across the region. You’ll be part of a team that’s not only passionate about veterinary care, but also committed to social impact and community engagement.

And let’s not forget about the perks! We offer a competitive salary, generous benefits, and a flexible work environment that encourages you to find your own work-life balance. Plus, you’ll be part of a growing company with endless opportunities for career development and advancement.

Ready to join our pack? Send us your resume and a cover letter explaining why you’re the purr-fect fit for this role.

Animal Doctors International is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including our diverse family of pets.

We are seeking a highly motivated and experienced Digital Transformation Manager to join our team. In this role, you will be responsible for driving the digital transformation of our veterinary hospitals across all locations and countries, from creating software to managing IT infrastructure.

Key Responsibilities:

• Develop and implement a comprehensive digital transformation strategy across all hospital locations and countries, identifying areas for improvement and driving change
• Create, design, and develop software systems and applications to meet hospital needs and improve patient care
• Implement and manage CRM systems to ensure efficient customer service and communication with clients
• Manage and oversee IT infrastructure, including hardware, software, IP phones, and email, ensuring that all systems are up-to-date and functioning optimally
• Develop and implement digital marketing strategies to drive client engagement and loyalty
• Train and support hospital staff on digital tools and systems, and provide ongoing technical support and troubleshooting as needed
• Collaborate with other departments within the hospital to identify technology-related needs and opportunities, and develop and implement solutions to improve operations and patient care
• Stay up-to-date with emerging trends and technologies in the digital space, and make recommendations for adoption where appropriate

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in a similar role, with a proven track record of driving digital transformation
• Strong experience in software development, CRM implementation, and IT management
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across all levels of the organization
• Ability to work independently, take initiative, and drive change in a dynamic environment
• Experience working in the veterinary or healthcare industry is a plus

This is a unique opportunity to build and shape the digital infrastructure of our veterinary hospital organization-wide. If you have a passion for technology and a desire to make a difference in the lives of animals and their owners, we encourage you to apply!

Animal Doctors International is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including our diverse family of pets.

ADI is growing – and we are seeking a proactive and motivated Procurement & Logistics Officer to join our team and help us build our sourcing, purchasing, and logistics operations from the ground up.

Reporting to our Clinical Director, you will be responsible for planning and executing logistics programs, developing supply chains and facilities, executing warehouse and transportation operations, processing orders, and managing inventory across all our locations. You will also be responsible for sourcing products from Vietnam and other countries, working with our established international suppliers, and managing customs clearances and licensing procedures.

The ideal candidate should be comfortable with responsibility, willing to get in the trenches and be hands-on working in an industry that isn’t highly developed, often doing things for the first time.

Are you a multi-talented individual who is willing and able to learn, proactive, and motivated? If so – we may be looking for you!

Responsibilities:

• Develop sourcing, purchasing, and logistics programs, including supply chains and facilities
• Execute warehouse and transportation operations
• Process orders and manage inventory across all locations
• Source products from Vietnam and other countries
• Work with established international suppliers
• Manage customs clearances and licensing procedures
• Manage stock levels and inventory
• Develop solutions and software to improve logistics management

Key Performance Indicators (KPIs):

• Successful implementation of sourcing, purchasing, and logistics programs
• Efficient warehouse and transportation operations
• Accurate order processing and inventory management
• Effective management of customs clearances and licensing procedures
• Development of solutions and software to improve logistics management

Qualifications:

• Minimum of 3 years of experience in sourcing, purchasing, logistics, or a related field
• Comfortable with responsibility
• Proactive and motivated
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Experience with sourcing and supply chain management
• Experience in developing logistics programs
• Experience with inventory management and warehouse operations
• Familiarity with customs clearance and licensing procedures

At ADI, we offer a positive, inspirational, and unconventional work environment. We are a growth stage organization, and as such, there is potential for career development and being part of something exciting as we expand our operations. Join us and make a difference in the lives of animals and people across Southeast Asia.

Animal Doctors International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including our diverse family of pets.

Embark on an adventure with Animal Doctors International!

We all embark on our Veterinary career expecting it to be a rewarding, dream job. The reality can often be different and lead to frustration, disillusionment and even burnout.

At Animal Doctors International we are acutely aware of the dream vs reality. We endeavour to create an untouchable work-life balance to ensure you can do your best work with the animals we care for.

How?

4 day work week. Yes it includes emergency cover but we understand that this needs to be compensated. While overtime is rare, when it does happen – days in lieu are applied.

Facilities. Our “oldest” hospital is just 3 years old! They are all kitted out with digital x-ray, ultrasound, dental x-ray, cloud based software (paper free!), label printers, immunofluorescence, microscopy, fluid & syringe pumps, BP machines, gas anaesthesia, monitoring equipment, electrocautery, isolation wards, capnograph, ventilator, endoscopy, laser machine, separate cat and dog facility – we are ISFM accredited!

Support. This is a hospital run by vets. We understand the pressures and demands of the job. We put patient care first. This means that we allocate up to 40 minutes per consult, ensuring clear communication with clients which helps develop trust between vet and client. This enables our vets to work up cases fully and create the best treatment plans. Our reception and junior vets are fully trained to ensure the day runs as efficiently and smoothly as possible. We have a team of 12 international vets and 20 junior vets with interests and certificates in different areas. This means that our vets always have a huge depth of experience and knowledge to draw on. With our cloud based clinical software and internal messaging system, our team can access cases and give advice and guidance no matter where we are based. We believe that the best patient care happens when our vets feel confident with the team around them. Our clinical director is always available and ready to step in when needed.

Outreach. Being based in a developing country, means that animal welfare is not always a priority. Fortunately we have the opportunity to change that. We work with both local charities and international NGOs. Our vets regularly take part in TNR campaigns and also disappear into the jungle to take care  of elephants when needed!

Fun. We have lots of fun. Its the only way to get through the day sometimes! Our team have a terrific sense of humour, especially when it comes to the hilarious miscommunications that naturally happen in a mulitcutural environment! After work drinks are compulsory and are always great craic!

As for the life part… that takes care of itself! We are spoiled living in South East Asia. All our hospitals are located in vibrant, chaotic cities with a profound history and unique culture. When we need a break from city life, a short flight can take you to mountain trekking in Sapa or a white, sandy beach in Phuket. Our team is young and dynamic and loves to help our new arrivals settle in and experience the culture as a local should!

Perks:

• Full relocation support including Visas, Work Permits and Veterinary Registration
• Bring your pet(s)! Nobody knows better how important this is – our amazing Pet Travel team will support you every step
• CPD is key to our vets being at the top of their game and we ensure this thanks to a generous allowance and an annual trip to Singapore Vet Show!
• Advanced study programmes like certificates & specializations are supported.
• We commit to our Vets and provide the highest veterinary salaries in our countries
• We understand you need time to travel, explore and rest – you’ll have 4 weeks of annual leave to use up!
• Support visa for spouses/children where possible.
• Biggest perk of all – YOU HAVE AN IMPACT!

Don’t just take our word for it, here’s what our Vet’s have to say:

My journey with Animal Doctors International started with a phone call from Dr Tara during my travels through South East Asia. Shortly after, I met members of the team and participated in their desexing project in Laos, which sparked my interest in working in this unexpected new environment.

After a while of working in Laos, I relocated to work in their new clinic in Ho Chi Minh City, Vietnam. Apart from the daily tasks and challenges as a (newly graduated) vet, I also saw myself confronted with the language barrier and cultural differences. Being a sole charge veterinarian for sure tested my abilities in many ways and created a certain performance pressure, however, I never truly felt alone, thanks to a supportive team of international vets within ADI just a phone call or message away.

All of this forced me to work more creatively, and independently and helped me gain a better understanding of people and myself. I strongly believe it was a great opportunity for steep professional as well as personal development and growth that I wouldn’t have gone through in a regular Western working environment. On top of all that, I got to live, experience and explore this beautiful country in my time off! Living and working abroad was one of the best decisions for me, and I would highly recommend it to anyone – Dr Cynthia