Workplace Circumstances

• Environment: Office
• Languages: Khmer, English
• Location: Phnom

Position Circumstances

• Career Category: Customer Service/Support
• Schedule: Full-time This job ad was copied from BongThom.com web site
• Salary: $400 – $550 Based on Experience

Position Summary

Duties & Responsibilities:

Expected Profile of Candidates

We are seeking a proactive Relocation Coordinator to lead our pet relocation operations, overseeing the full cycle of services from initial client inquiry through delivery and follow-up. This hands-on role involves managing sales, client communication, logistics, and a small team to ensure seamless, high-quality relocations.

Key Responsibilities

• Manage the full relocation cycle: handle inquiries, prepare quotations, convert leads, and follow up with clients through delivery.
• Lead and supervise a small team, assigning tasks and ensuring performance standards are met.
• Serve as the primary client contact, providing advice, updates, and solutions throughout each pet’s journey.
• Coordinate with airlines, agents, veterinarians, and partners for smooth logistics execution.
• Prepare and review all documentation, including export/import permits and flight bookings.
• Troubleshoot issues, resolve challenges in real time, and maintain service excellence.
• Oversee CRM/case-tracking systems and ensure accurate data management.
• Build and nurture relationships with clients and partners for repeat business and growth.

Skills & Qualifications

• Strong written and spoken English (additional languages a plus).
• Experience managing the full cycle of logistics or customer service projects, ideally in live animal transport or travel.
• Proven leadership skills with experience managing a small team.
• Excellent client communication and relationship-building abilities.
• Highly organized, detail-oriented, and able to juggle multiple priorities.
• Ability to work under pressure and handle emotional situations with empathy and professionalism.
• Problem-solver with a proactive mindset.
• Background in Veterinary Nursing or experience in a Veterinary Setting would be great
• Animal Lover!

What We Offer

• A supportive, pet-loving team and a meaningful leadership role.
• Competitive salary and opportunities for professional growth.

Training and mentorship in international pet logistics.

Animal Doctors International is opening in Cambodia and we are in need of some Junior Veterinarians to join our team!

Pertinent information:
· Competitive Salary based on experience
· Benefits include NSSF, health care for your pet at our hospital, team building events several times a year – we’ve had bowling, ice-skating, escape room, awesome holiday parties and much more
· Full time, 26 days/month, with flexible rolling roster that includes split shifts
· For experienced candidates, the opportunity to travel between different branches of hospitals

What we need from you:
· Love of animals – goes without saying!
· English and Khmer speaker is a must. Chinese is highly desirable
· Multitasker – all true vets have 3 hands!
· Confidence in ability to communicate with clients and colleagues – things happen fast, you must be confident that you understand the plan!
· Not afraid of hard work – we do more than play with puppies and kittens all day!
· A curious mind – someone who asks questions, no robots please!
· Flexible with their time – veterinary medicine is chaotic!
· A sense of humour – this job is tough but if you have the right attitude, it can be so much fun!

What we give you:
· Animals who need you to take care of them
· Modern, brand new hospital with top of the range equipment and medicines
· A teaching environment, not just about veterinary medicine but life too!
· Recognition. If you stay late or perform particularly well, it will be noted and rewarded.
· International environment where you will work closely with people from the UK, Spain, Poland, France, India and more. Great opportunity to learn about different cultures and bad words in new languages!
· Opportunity to work with animals other than cat or dog. We regularly take care of Parrots, Reptiles, Rabbits and even Monkeys!
· A fun place to work – we all think we are comedians!

Note: This is a full time position for Khmer nationality only and the right candidate will be able to work shifts and be available to work OOH as and when required on a rolling schedule.

If you are interested in applying, please contact us on Telegram: +855 92552832 and/or application letter to jobs@theanimaldoctors.org

Looking forward to hearing from you!

Embark on an adventure with Animal Doctors International!

We all embark on our Veterinary career expecting it to be a rewarding, dream job. The reality can often be different and lead to frustration, disillusionment and even burnout.

At Animal Doctors International we are acutely aware of the dream vs reality. We endeavour to create an untouchable work-life balance to ensure you can do your best work with the animals we care for.

How?

4 day work week. Yes it includes emergency cover but we understand that this needs to be compensated. While overtime is rare, when it does happen – days in lieu are applied.

Facilities. Our “oldest” hospital is just 3 years old! They are all kitted out with digital x-ray, ultrasound, dental x-ray, cloud based software (paper free!), label printers, immunofluorescence, microscopy, fluid & syringe pumps, BP machines, gas anaesthesia, monitoring equipment, electrocautery, isolation wards, capnograph, ventilator, endoscopy, laser machine, separate cat and dog facility – we are ISFM accredited!

Support. This is a hospital run by vets. We understand the pressures and demands of the job. We put patient care first. This means that we allocate up to 40 minutes per consult, ensuring clear communication with clients which helps develop trust between vet and client. This enables our vets to work up cases fully and create the best treatment plans. Our reception and junior vets are fully trained to ensure the day runs as efficiently and smoothly as possible. We have a team of 12 international vets and 20 junior vets with interests and certificates in different areas. This means that our vets always have a huge depth of experience and knowledge to draw on. With our cloud based clinical software and internal messaging system, our team can access cases and give advice and guidance no matter where we are based. We believe that the best patient care happens when our vets feel confident with the team around them. Our clinical director is always available and ready to step in when needed.

Outreach. Being based in a developing country, means that animal welfare is not always a priority. Fortunately we have the opportunity to change that. We work with both local charities and international NGOs. Our vets regularly take part in TNR campaigns and also disappear into the jungle to take care  of elephants when needed!

Fun. We have lots of fun. Its the only way to get through the day sometimes! Our team have a terrific sense of humour, especially when it comes to the hilarious miscommunications that naturally happen in a mulitcutural environment! After work drinks are compulsory and are always great craic!

As for the life part… that takes care of itself! We are spoiled living in South East Asia. All our hospitals are located in vibrant, chaotic cities with a profound history and unique culture. When we need a break from city life, a short flight can take you to mountain trekking in Sapa or a white, sandy beach in Phuket. Our team is young and dynamic and loves to help our new arrivals settle in and experience the culture as a local should!

Perks:

• Full relocation support including Visas, Work Permits and Veterinary Registration
• Bring your pet(s)! Nobody knows better how important this is – our amazing Pet Travel team will support you every step
• CPD is key to our vets being at the top of their game and we ensure this thanks to a generous allowance and an annual trip to Singapore Vet Show!
• Advanced study programmes like certificates & specializations are supported.
• We commit to our Vets and provide the highest veterinary salaries in our countries
• We understand you need time to travel, explore and rest – you’ll have 2 weeks of annual leave to use up!
• Support visa for spouses/children where possible.
• Biggest perk of all – YOU HAVE AN IMPACT!

Don’t just take our word for it, here’s what our Vet’s have to say:

My journey with Animal Doctors International started with a phone call from Dr Tara during my travels through South East Asia. Shortly after, I met members of the team and participated in their desexing project in Laos, which sparked my interest in working in this unexpected new environment.

After a while of working in Laos, I relocated to work in their new clinic in Ho Chi Minh City, Vietnam. Apart from the daily tasks and challenges as a (newly graduated) vet, I also saw myself confronted with the language barrier and cultural differences. Being a sole charge veterinarian for sure tested my abilities in many ways and created a certain performance pressure, however, I never truly felt alone, thanks to a supportive team of international vets within ADI just a phone call or message away.

All of this forced me to work more creatively, and independently and helped me gain a better understanding of people and myself. I strongly believe it was a great opportunity for steep professional as well as personal development and growth that I wouldn’t have gone through in a regular Western working environment. On top of all that, I got to live, experience and explore this beautiful country in my time off! Living and working abroad was one of the best decisions for me, and I would highly recommend it to anyone – Dr Cynthia